Mobile Phones Still Suck

So I was supposed to have a new mobile phone by now. I spoke to the sales rep for my wireless provider Monday who had to convince the customer care department that they needed to give me a shiny nice new phone to make up for all the crap I’ve put up with for the past six months. Maybe it should be called customer we-don’t-care. Anyway, they finally agreed and I was supposed to have a new phone yesterday. Except that it didn’t arrive. My bill arrived no problem, so they obviously have the right address. I call the rep, and he’s not available.

The only thing keeping me with this provider (for now) is that it will suck just as bad with every other provider anyway. What a crappy business model: “We suck slightly less than everyone else”. Maybe it should be their advertising slogan. Let’s put it on a billboard.